Privacy Policy and Cookie Policy

PRIVACY POLICY

In compliance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), users are hereby informed of the following:

1. Data controller

Aneto Global Solutions SL

Tax ID: B21625470

Address: Av. Barcelona Nº27, 15706, Santiago de Compostela

Email: info@grupoaneto.com

Telephone: 604809525

2. Personal data we process

The data we may collect includes:

  • Identifying data: name, surname(s), national identity card number (if necessary for billing purposes).
  • Contact details: address, telephone number, email address.
  • Shipping data: address for collection and return of parcels.
  • Billing and payment details.
  • Technical information about devices sent for repair.
  • Communications with the customer for service management.

We do not process specially protected data.

3. Purposes of processing

We process data for the following purposes:

  1. Manage repair services, including collection, quotation, repair and return.
  2. Manage orders, sales and product shipments.
  3. Respond to queries and provide customer service.
  4. Manage returns, warranties and related procedures.
  5. Comply with legal obligations (invoicing, taxation, accounting).
  6. Send commercial communications related to our products, always with prior consent or in the case of a prior contractual relationship.

4. Legitimacy of processing

The legal basis for processing your data is:

  • Execution of a contract (repair or sales service).
  • Consent of the data subject (forms, commercial communications).
  • Compliance with legal obligations (taxes, invoicing).
  • Legitimate interest (improving the service, preventing fraud and managing incidents).

5. Recipients of the data

Your data may be communicated to:

  • Transport companies such as NACEX and others necessary for shipments.
  • Tax and accounting advisors.
  • External technical services when necessary to carry out a specific repair.
  • Technology providers related to website or CRM maintenance.

We never sell data to third parties.

6. International transfers

No international data transfers outside the EU are planned.

If necessary at any time, appropriate contractual clauses will be guaranteed in accordance with the GDPR.

7. Retention period

We will retain the data:

  • For the duration of the business relationship.
  • For the time necessary to comply with legal obligations (generally 5 years for tax matters).
  • Until the user requests deletion, if applicable.

8. User rights

The user has the right to:

  • Access their data.
  • Rectify it.
  • Delete it.
  • Restrict or object to its processing.
  • Portability of their data.
  • Withdraw consent at any time.
  • Lodge a complaint with the Spanish Data Protection Agency (AEPD).

You can exercise these rights by writing to: info@grupoaneto.com

9. Data security

We apply technical and organisational measures to protect personal data against loss, unauthorised access, disclosure or alteration.

10. Minors

Our services are not intended for minors under the age of 14.

If we detect data from a minor, it will be deleted.

COOKIE POLICY

The website uses cookies to improve the user experience. Below is information on the types of cookies used and their purpose, in accordance with Spanish regulations (Law 34/2002, LSSI).

1. What are cookies?

Cookies are small files that are stored in your browser and allow technical information, preferences and user activity to be remembered in order to improve the functioning of the website.

2. Types of cookies we use

a) Technical cookies (mandatory)

They allow you to browse the website, access secure areas, manage your shopping cart and the purchase process, remember accepted cookies, etc.

They do not require consent.

b) Personalisation cookies

These allow preferences such as language or geographical area to be remembered.

c) Analysis or measurement cookies

They are used to analyse the use of the website and improve its performance (Google Analytics or other tools).

They require consent.

d) Advertising/third-party cookies

They are used to display personalised advertisements or third-party content (YouTube, Facebook, etc.).

They require consent.

3. Third-party cookies

Our site may use external services such as:

  • Google Analytics
  • YouTube
  • Facebook Pixel
  • Mapping and location tools

These third parties may use cookies for their own purposes.

4. How to manage cookies

When you first access the website, a consent banner will appear.

You can:

  • Accept all cookies
  • Reject all non-essential cookies
  • Configure your preferences

Users can change their cookie settings at any time from the panel enabled on the website.

In addition, you can block or delete cookies from your browser:

  • Chrome
  • Firefox
  • Safari
  • Edge
  • Opera

5. Disabling cookies

If you disable certain cookies, some features of the website may not function properly, especially those related to:

  • Shopping cart
  • Customer area
  • Repair processes
  • Contact forms

6. Updating the cookie policy

We may update this policy to adapt it to regulatory or functional changes to the site. The update date will be shown at the beginning of the document.

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